Request account deletion

You can request deletion without reinstalling the app or signing in.

1. Email h2msstudio@gmail.com from the email address registered to your H2MS account.
2. Use the subject H2MS account deletion request and provide your username or customer code if you know it.
3. Tell us whether you want the account and all associated personal data deleted, or only specific data removed.

Start deletion request by email

If no email app opens, send the request directly to the address above using your usual email service. If you cannot access your registered email, contact the same address for help verifying ownership.

What will be deleted

After verifying ownership, we will delete or anonymize account profile information and associated project or communication data that is no longer needed, and revoke account access and device registrations.

Information that may be retained

Transaction, invoice, payment, order or security records may be retained where needed for legal obligations, fraud prevention or unresolved disputes. We will explain any exception in our response. A deletion request does not automatically cancel an outstanding order or settle a payment dispute.

We aim to respond within 30 days. Requests are reviewed by H2MS Studio; clicking the email button does not immediately delete records.