Privacy notice

H2MS Studio provides apparel design, sampling and manufacturing services from Faisalabad, Pakistan. This notice explains how we handle information used by our Android app and online portals. Contact h2msstudio@gmail.com for privacy questions.

Information we handle

• Account and contact details: names, email addresses, phone numbers, usernames, business and billing or delivery details you provide.
• Project information: order requirements, messages, garment images, documents, deliveries, revisions and other files you choose to upload.
• Billing records: invoices, payment status, payment references and proofs of payment you submit. Please avoid uploading unrelated financial information.
• Technical and security information: authentication/session records, security-code attempts, device registration identifiers, notification tokens, IP-related security information and error records.

Why we use information

We use this information to operate accounts, fulfil orders, communicate with customers, deliver project files, maintain billing records, send requested notifications and security codes, prevent abuse, and resolve support requests or disputes. Staff access is limited by account permissions.

Service providers and notifications

Our PHP portals are hosted by Namecheap. Google Firebase Cloud Messaging processes device notification tokens and delivery information to send Android alerts. Push alert text is limited to generic updates such as “New message” or “Order updated”; passwords, payment details and project message bodies are not placed in those alerts. Email service providers handle account codes and transactional messages. Necessary information may also be used by delivery or payment services when relevant to your order.

The app does not include advertising-network SDKs. We do not sell your personal information. External websites opened from the app have their own privacy practices.

Device choices

You can turn Android notifications off in your device settings. Files are selected through the Android document picker; the app does not request unrestricted access to your device storage, contacts, microphone or location. An internet connection is required.

Security

Connections use HTTPS. We use access controls and other safeguards, but no online service can guarantee complete security. HTTPS does not mean conversations are end-to-end encrypted. Keep your password and verification codes private.

Retention and account deletion

We retain account, project and communication information while needed to provide the service and manage the account. You can request deletion of your account and associated personal data. After verifying account ownership, we will remove or anonymize data that is no longer required and revoke account access and device registrations.

Some transaction, invoice, payment, order or security records may need to be retained for legal obligations, fraud prevention, or unresolved disputes. We will explain any retention exception when handling your request. Deleting an account does not cancel an outstanding order or settle a payment dispute.

To request account deletion, use App options → Request account deletion or visit our account-deletion page. We aim to respond to privacy requests within 30 days. We may ask you to confirm ownership through your registered email. We will not ask for your password or sign-in security code.

Questions, corrections and changes

Email h2msstudio@gmail.com to request access, corrections or deletion, or to raise a privacy concern. We may update this notice as our services change; the latest date appears above.